Author: Julie L. Mohr
The companion to The Help Desk Audit: Blueprint for Success contains all the templates and samples in the book in electronic format plus much, much more.
In workshops conducted for The Help Desk Audit: Blueprint for Success, we have often heard many requests for the samples in the book in an electronic form. In an effort to help you get started with implementing change in your support environment, we have assembled all the templates and a whole lot more into one CD. Below is a description of what is included on The Help Desk Audit Toolkit: Companion CD. We hope it helps you to successfully change your support organization into a mature, customer-focused environment.